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British Tinnitus Association

British Tinnitus Association logo

We support thousands of people who experience tinnitus and are the primary source of information for tinnitus in the UK.

Helpline Volunteer 2019/20

This opportunity takes place between 26 Jul 2019 and 31 Aug 2020.

Do you like chatting to people on the phone? Would you like to contribute to life-changing support for people with a health condition? Come volunteer with our friendly team in an office environment! Full training & one to one support is provided. What is Tinnitus? Tinnitus is a distressing and disorientating condition characterised by a noise in the head or ears that has no external source, known cause or current cure. An estimated 10% of the population in the UK has tinnitus – that’s approximately six million people! Of these, around 600,000 find that tinnitus affects their quality of life. It can affect anyone, at any age. Our national helpline is based in Sheffield and receives over 5,000 calls and 1,000 emails every year from people seeking advice and reassurance. The topics we cover include information about the condition, how to deal with symptoms, how to cope with the effects on people’s lives and the best way of accessing support and help quickly.

What skills do I need?

• Confidence in speaking to people on the phone • Ability to empathise with callers • Ability to provide information and support • Good IT skills for navigating our website and computer system You don't have to be an expert in tinnitus to volunteer. We provide all training, and you don't answer the helpline until you feel confident and ready.

What will I gain?

• Full induction, training, and one-to-one support • Experience of volunteering for a national charity • Experience in providing support for people on a national helpline • Valuable skills that will transfer to many areas of paid employment • Experience of volunteering in an office environment with a small, friendly team • Reference for future volunteering or employment

Training and support

We provide induction training and ongoing support to make sure you are ready and able to pick up the phone to talk to people who need your help. There is a series of modules to complete before you would answer the phone, as well as ongoing support and mentoring. There may also be the opportunity to attend supplemental training provided for staff and volunteers answering the helpline.

Time commitment

The helpline is open 9am to 5pm, Monday to Friday, and we prefer to split that time into two ‘shifts’ (usually 10am-1pm and 1pm-4pm) – though we can be flexible about timings. We ask that you commit to volunteering on the same day every week for 3-4 hours each day.







DBS (criminal records) check



British Tinnitus Association Unit 5 Acorn Business Park Woodseats Close Sheffield S8 0TB

Travel information

Buses 75 and 76 stop close to our offices (Woodseats Road stop - when the bus turns off of Abbeydale Road). Buses 97/98/86 also stop a short walk away. Car parking is also available.
  • CausesHealth, Mental health, Social isolation
  • FrequencyEvery week
  • WhenMonday morning, Monday afternoon, Tuesday morning, Tuesday afternoon, Thursday afternoon, Friday morning, Friday afternoon
  • Skills and InterestsAdministration, Advice and information, Befriending, Communication skills, Listening
  • Careers and AspirationsMedicine and healthcare, Psychology, Third sector and charity work

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