We're looking for friendly, chatty people with a ready smile to greet visitors to our wetland nature reserve, answer questions and let them know about wildlife and kids trails. You will help make sure everyone visiting feels welcomed and have a wonderful time at the reserve. Develop people, communication and teamwork skills, increase your knowledge of UK wildlife and the day to day running of a local attraction.
With over 100,000 visitors a year, Old Moor is a very busy site. We aim to deliver first class customer care at all times, as well as giving an outstanding home to nature.
We are looking for someone to provide a warm welcome to all our visitors, providing them with the information they need to make the most of their visit. We need you to be able to enthuse people about wildlife and the RSPB, and actively encourage non-members to join.
At the moment the welcome is outside/ in a wooden festihut rather than in our Visitor Centre. As covid restrictions lift and welcome moves back into the visitor centre, other duties include answering the telephone, promoting pin badge sales, taking events bookings and serving customers in our shop.
What skills do I need?
To be able to delivery a GREAT welcome to everyone at all times
To tell people about the work of the RSPB and about membership- the giving of a regular donation to support UK wildlife conservation and get free entry to our nature reserves and magazine.
The confidence to initiate conversations with anyone and everyone, able to listen and respond appropriately.
An infectious enthusiasm for nature and its conservation and encourage people to give nature a home where they live.
A warm and friendly personality
What will I gain?
The chance to use your passion and enthusiasm for nature to tell others about wildlife.
An induction to Old Moor, it's history and wildlife and an induction to the RSPB, the UK's largest nature conservation charity.
Develop and use your communication, people and teamwork skills and personal initiative.
The opportunity to become part of a friendly, supportive team with regular line management, training, RSPB uniform and badge and references.
Regular volunteer newsletter and events (Covid dependent).
Training and support
Full induction and training including safeguarding, GDPR, RSPB GREAT welcome training, Health and Safety. Regular line management support. Flexible time commitment to fit around studying and other commitments.
A half day or full day a week. Flexible to fit around your studies and other committments. We are especially looking for welcome volunteers to cover weekends at the moment.
DBS (criminal records) check
RSPB Old Moor, Barnsley, S73 0YF
Trains regularly run from Sheffield to Wombwell train station (3 miles/5 km). Swinton (3 miles/5 km). You can cycle from the station to Old Moor via the Transpennine Trail. The site has bike racks.
Buses are infrequent, so please check with local providers before you visit.