my example

South Yorkshire Housing Association (SYHA)

South Yorkshire Housing Association (SYHA) logo

Our mission is to help people settle, live well and realise their potential.

Digi Friends: Digital Friend Volunteer 2020/21

This opportunity takes place until 31 Aug 2021. Applications closed on 31 Mar.

The internet and modern technology such as smart phones, tablets and laptops are an integral part of everyday life. More and more daily tasks rely heavily on internet access and the ability to use devices confidently. Being confident online is more important now than ever, particularly due to Coronavirus, for activities such online shopping, internet banking and keeping in contact with friends and family. South Yorkshire Housing Association would like to reach out to our customers and help to build their confidence with technology and getting online. As a Digi Friend, you’ll tailor support to your customers depending on their individual needs. You’ll make initial contact with your referrals over the phone. It’s then time to get creative and provide support, In line with current government Covid-19 guidelines. The Volunteering Team will be on hand every step of the way to talk to you about what’s possible and work out the best way to support the people you’re working with. You won’t be out of pocket whilst volunteering with us and we’ll discuss potential expenses when we meet.

Main Tasks and Role Requirements
- Complete South Yorkshire Housing Associations training package for the role
- Support SYHA customers with their devices and online
- Talk to us regularly about how your Digi Friend role is going
- Use our outcome plan form to record how the sessions are going and share feedback with us

What skills do I need?

- Strong people skills – good at talking and listening - An ability to make people feel comfortable and at ease - Patient with customers while they learn - Confident with Android and Apple, and IT literate - Reliable, organised and able to manage a series of appointments

What will I gain?

We will: - be there to support you throughout your time with us - provide all the necessary training, so you can volunteer safely - provide you with a certificate highlighting your involvement with us - provide written confirmation of the training you’ve done with us if you require - cover any reasonable expenses you incur whilst volunteering with us - take you through DBS process and pay for an enhanced check - You’ll have access to our full suite of online training and classroom courses. If you’re interested in doing a course, we’ll support you with setting up the training

Training and support

You will complete the following training: Relevant parts of SYHA induction, including GDPR, Confidentiality, professional boundaries, safeguarding and good conversations training.

Time commitment

Flexible – we can work around the time you want to give, and when works best for you and our customers. Minimum commitment of 6 months







DBS (criminal records) check



Initially home-based Potentially in-person (in line with current government Covid-19 guidance)
  • CausesMental health, Social isolation
  • FrequencyFlexible
  • WhenMonday morning, Monday afternoon, Monday evening, Tuesday morning, Tuesday afternoon, Tuesday evening, Wednesday morning, Wednesday afternoon, Wednesday evening, Thursday morning, Thursday afternoon, Thursday evening, Friday morning, Friday afternoon, Friday evening, Saturday morning, Saturday afternoon, Saturday evening, Sunday morning, Sunday afternoon, Sunday evening
  • Skills and InterestsAdvice and information, Digital and technology, Teaching
  • Careers and AspirationsMedia and journalism, Psychology, Social work, Teaching, Third sector and charity work

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