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Volunteering Matters

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Journey Makers Project: Volunteers at the Sheffield Train Station entrances (outside) to be a friendly face help passengers use public transport safely.

Journey Makers 2020

This opportunity takes place between 01 Sep 2020 and 12 Oct 2020. Applications closed on 01 Sep.

On behalf of The Department of Transport, Volunteering Matters are coordinating a nationwide volunteering programme called Journey Makers, to assist travellers at transport hubs as lockdown restrictions begin to ease.

The Volunteer Role:

The main role of a Journey Maker will be to provide support and guidance for the public at participating transport hubs across the UK and providing a welcome environment for people returning to work. The participating transport hubs could include major interchanges, train stations, trams, bus stations or undergrounds. All volunteers will be provided with training, face coverings and a HiViz jacket.

Volunteers WILL be:

  • Based outside of the station
  • Welcoming passengers to the station
  • Supporting passenger flow in and out of stations
  • Encouraging passengers to use face coverings (in line with government advice)
  • Providing clear and concise verbal instructions to people using through the station
  • Reassuring passengers and answering questions
  • Fully supported and safeguarded by the transport hub and a volunteer liaison
  • Provided with face coverings and a high-visibility volunteer vest
  • Reassured by receiving training and an induction before you start

Volunteers WILL NOT be:

  • Fulfilling any aspect of an employee’s role
  • Helping support passengers inside the station, beyond barrier points or on platforms
  • Visible to the train drivers and interfere with train dispatch
  • Expected to know timetable information
  • Asked to compromise their safety

Skills and Attributes:

  • The ability to confidently communicate with commuters
  • The ability to show enthusiasm and have a sense of humour
  • Flexibility and resilience
  • Be fit and healthy

The project is running for six weeks initially, you will be included on a rota with times and locations agreed with you in advance.

This is a great chance for you to get the benefits of volunteering by giving something back to your community and make a difference to others. For further details and to get involved please log into our scheduling platform at 

What skills do I need?

Skills and Attributes: • The ability to confidently communicate with commuters • The ability to show enthusiasm and have a sense of humour • Flexibility and resilience • Be fit and healthy

What will I gain?

All volunteers will receive a certificate of participation. Additionally, for every 50 hours of volunteering completed, you will get official recognition. The opportunity provides a glimpse into the behaviour of people under extraordinary conditions - when there's a change to our routine and environment.

Training and support

Completion of two training sessions of approximately 30min each is needed before you can be deployed. Each volunteer will also have an induction session with the Transport Operating Company. Continuous support is provided by a Volunteer Manager.

Time commitment

The scheduling platform allows you to book times and days that suit you. The shifts at the Sheffield Train Station are 4 hours long Monday to Friday 7am - 11am 11am - 3pm 3pm - 7pm Bus Interchanges are also Monday to Friday, but only 2 shift of 3 hours to choose from: 8am - 11am 3pm - 6pm







DBS (criminal records) check



Sheffield Train Station Sheffield Bus Interchange Meadowhall " Rotherham " Barnsley "

Travel information

All travel expenses are reimbursed
  • CausesDisability, Health
  • FrequencyFlexible
  • WhenMonday morning, Monday afternoon, Monday evening, Tuesday morning, Tuesday afternoon, Tuesday evening, Wednesday morning, Wednesday afternoon, Wednesday evening, Thursday morning, Thursday afternoon, Thursday evening, Friday morning, Friday afternoon, Friday evening
  • Skills and InterestsAdvice and information, Outdoors, Teamwork
  • Careers and AspirationsPsychology, Social work, Third sector and charity work

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